Appointments

  • Booking: Appointments must be made online via our website. A secure deposit will be required to book appointments. Walk-ins are not accepted at the moment.

  • Confirmation: Booking confirmation and reminder will be sent to client’s email address and phone number. Client is responsible for providing accurate contact information.

  • Arrival: We recommend 5-10 minutes early arrival so you can use the restroom, settle down and have some extra time to choose your nail colors.

  • Color Selection: Nobody wants to wear a color that they don't like for weeks. We get it! However, our business has to go on with the day. And we have a lot of colors. A LOT! If you might somehow regret choosing a color and might go crazy with the idea of wearing it for weeks, you're still welcome. But if you're causing a delay that makes us late for our next appointments, or demanding a free color change after the appointment, YOU'RE NOT OUR CLIENT.

Cancellations and No-Shows

  • Cancellation Policy: You must cancel/reschedule at least 6 hours before your appointment, otherwise the secure deposit will become non-refundable. You can cancel by sending a notice in writing to theesnailstudio@gmail.com or phone number (xxx) xxx xxxx. After cancellation is confirmed, a refund of your deposit will be issued within 1-3 business days. 

  • No-Show Policy: When you don’t show up to your appointment without giving me any notice for the first time, we will be very worried about you. But if this happens for the second time, that means it’s become your habit and we will have to ban your account from scheduling appointments with me.

Late Arrivals

  • Clients arriving more than 10 minutes late may have their service shortened. If clients arriving more than 15 minutes late, their appointments may be canceled and the secure deposit will become non-refundable. 

  • Although we try to be extra generous in reserving time for each appointment, we may sometimes run late due to last-minute unexpected incidents. If we run late for your appointment, we will make it up to you.

Age Restrictions

  • We do not offer services for clients under 18 years old.

Payments

  • Cash, credit/debit cards are accepted.

Hygiene and Safety

  • If you have any health concerns (e.g., infections, allergies, diabetes, etc.), please inform me prior to your appointment.

  • We reserve the right to refuse service if the client’s natural nail condition does not meet the requirements to proceed with the service. Examples include open wounds, inflammation, infection on a finger, a toe or natural nails that are too weak or not fully developed.

  • We reserve the right to refuse service if we believe the client’s condition might affect the safety of staff and other clients.

  • We do not perform ingrown toenail treatments.

Refunds

  • We do not offer refunds on services. If you are unsatisfied, please notify us within 48 hours so we can address your concerns.

Repairs

  • When repairing broken or chipped nails, we cannot offer changing the nail shape due to the client’s request.

  • When repairing peeled gel polish, we will only reapply the same nail color; the client cannot request a color change.

  • If a client needs repairs more than twice within 3 weeks after the service, we may refuse to provide future services, as our level may not be sufficient to meet their quality expectations.

Children, Guests and Pets

  • No children and/or extra guest. My space is small and I do not have an extra chair for another guest to hang around.

  • No pets allowed. Service animals are welcome.

Personal Belongings

  • We are not responsible for lost or damaged personal items. Please keep your belongings secure.

Allergies and Sensitivities

  • If you have allergies or sensitivities to certain products, inform us in advance. We will do our best to accommodate your needs.

Code of Conduct

  • We strive to create a welcoming and respectful environment. Inappropriate behavior will not be tolerated and may result in refusal of service.